Our Contact Information:

By Phone:

(609)-937-7884 (Between the hours of 8AM and 5PM EST)

By E-Mail:

contact@naflotteronjewelry.com

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Shipping Information:

Most items ship within 2-3 business days. Standard shipping (3-5 days) and Overnight shipping are offered. Most orders ship via USPS Priority Mail or FedEx Ground for standard shipping, and FedEx Overnight for expedited shipping. We do not ship on Saturday, but Saturday delivery is available upon request.

Return Policy:

There is a 7 day refund on all merchandise, less shipping and handling costs. Return shipping costs to be paid by buyer.

Questions and Answers:

Q: I received my item, but it seems to be damaged, what should I do?
A:When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to replace your damaged item). Please pack the damaged item back up as you received it and contact us immediately via email or phone. Make sure that you include a detailed description of the damage to the item, as well as a description of the package if there is any damage to the carton.

Q: I need my items by tomorrow, do you offer overnight shipping?
A: Yes we do. We offer FedEx Priority Overnight as well as USPS Express Mail (P.O. Box only). *Please note* Your order must be received by 1PM (EST) in order for you to receive your item the next day.

Q:What payment methods do you accept?
A: We accept all major credit cards as well as PayPal.